When you complete a transaction with us, you are entering into a legally binding agreement to purchase the product and/or service. After this point, you may cancel the transaction only if cancellation is specifically allowed on our platform. If allowed, the cancellation will be subject to the terms outlined on the platform. We reserve the right to approve or decline any cancellation requests, and may require additional information before making a decision.
Once you’ve received the product or service, you can request a replacement, return, or refund only if it does not match the description provided on the platform. Any request for a refund must be submitted within three days from the transaction date, or within the period specified on the platform, which will always be at least three days. To submit a claim for a refund, please raise a ticket here or contact us at support@metalwalldecors.com, providing a clear and specific reason for your request along with any necessary evidence. The decision to issue a refund will be at our discretion, and we may ask for further details before approving any requests.